You can cancel/reschedule for free within 12 hrs of your service after a provider has been matched. After that, you might chat with your provider to see if they can accomodate your request, otherwise you will be fully charged.

Although we collect your payment details at the time of booking service, be assured that you will not be charged until you receive the service. Our OTP-based solution ensures that you are only charged after you receive service.

Our OTP-based solution ensures that you are only charged after you receive service. After service completion, the provider marks the job "Complete" in the system, which will trigger and generate a unique code that will be sent to you via email and phone. Please provide this code to your provider who can input it in the system and only then your payment method will be charged for the service.

You can email us at support@amitycareathome.com, or send us a message via the "Contact Us" link on our website.