1. You can cancel or reschedule your service for free until your provider is matched and up to 24 hours before the appointment after a provider is assigned.

2. Beyond 24 hrs after a provider has been assigned, cancellations or rescheduling is only possible by contacting your provider via chat and requesting a change of schedule.

3. If rescheduling is not possible, your payment method may still be charged in full.

Although we collect your payment details at the time of booking service, be assured that you will not be charged until you receive the service. Our OTP-based solution ensures that you are only charged after you receive service.

We use a secure OTP-based payment model:

1. Once your service is complete, the provider marks it as "Complete" in our system.

2. A unique code (OTP) is then generated and sent to your email and phone.

3. You share this OTP with the provider.

4. The provider enters the OTP in the system to confirm delivery.

5. Only after OTP entry will the system process your payment.

You can email us at support@amitycareathome.com, or send us a message via the "Contact Us" link on our website.